9999pak Privacy Policy – How We Handle Your Personal Data

1Who We Are

9999pak is an online gaming and sports betting platform serving Pakistani players. When this Privacy Policy refers to "9999pak", "we", "us" or "our", it refers to the operator of the platform accessible at 9999pak.win.

We act as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes for which your data is collected and the means by which it is processed. Third-party service providers who assist in running the platform — such as payment processors and game software providers — act as data processors under our direction.

If you have any questions about this Privacy Policy or about how your data is handled, you can contact us at [email protected]. We will respond to data-related queries as promptly as possible.

2Data We Collect

9999pak collects personal data in two main ways: information you provide directly and information collected automatically as you use the platform.

Information you provide directly includes details entered during account registration (name, date of birth, mobile number), identity verification documents (CNIC), and payment information submitted through the cashier (JazzCash number, Easypaisa account, bank account details). Any information you provide when contacting customer support is also collected and stored.

Information collected automatically includes your IP address, the type of device and browser you use, operating system, pages visited within the platform, session duration, login timestamps and platform activity logs covering bets placed, games played, deposits made and withdrawals requested.

We do not collect data beyond what is reasonably necessary to operate the platform, verify your identity, process your transactions and comply with our responsible gaming obligations. We do not collect social media account data unless you voluntarily provide it through a support interaction.

3How We Use Your Data

The data we collect is used for specific, legitimate purposes related to running the platform and serving you as a registered user. We do not use your data for purposes that are incompatible with those listed here without providing you with separate notice.

• Account creation and management: Your registration details are used to create and manage your 9999pak account, including verifying your identity and confirming you meet the minimum age requirement of 18 years.
• Processing transactions: Payment data is used solely to execute PKR deposits and withdrawals through your chosen method — JazzCash, Easypaisa, Raast, bank transfer or card. Transaction history is maintained for your records and for our financial reporting obligations.
• Security and fraud prevention: Technical data such as IP addresses, device fingerprints and login patterns are used to detect unusual account activity, prevent unauthorised access and identify potential fraud or multiple-account violations.
• Platform personalisation: Activity data including games played and betting history may be used to suggest relevant content within the platform, such as recommended games or applicable promotions. This personalisation stays within the platform and is not shared externally.
• Responsible gaming: Account activity data is reviewed as part of our responsible gaming monitoring. Unusual patterns — such as rapid escalation in deposit amounts or session length — may trigger an internal review and, where appropriate, outreach to the account holder.
• Customer support: Support interaction records are kept to ensure continuity of service and to resolve disputes. If you contact support, the conversation history is stored against your account.
• Platform communications: Your registered mobile number and email address may be used to send account notifications, security alerts and, where you have opted in, promotional communications about offers available on 9999pak.

4Legal Basis for Processing

9999pak processes your personal data on the following grounds:

• Contractual necessity: Processing your identity data, contact details and payment information is necessary to fulfil the contractual relationship between you and 9999pak — specifically, to operate your account and process transactions.
• Legitimate interests: Collecting technical data for security, fraud detection and platform performance is in the legitimate interests of both 9999pak and its users. We balance these interests against your privacy rights and do not use this basis for purposes that are disproportionate to the benefit.
• Legal obligation: Certain data processing — such as identity verification under age restrictions and maintaining transaction records — is carried out to comply with legal and regulatory obligations that apply to the platform's operation.
• Consent: For non-essential communications such as promotional emails and marketing messages, we rely on your explicit consent. You can withdraw this consent at any time by contacting support or by using the unsubscribe option in any promotional message.

5Sharing Your Data

9999pak does not sell your personal data to any third party. We do not share your data with advertisers, data brokers or any organisation unrelated to the operation of this platform.

Your data is shared on a limited, need-to-know basis with the following categories of third parties:

• Payment processors: JazzCash, Easypaisa, Raast-connected banks and other payment service providers receive the minimum data required to process your transaction — typically your account number, the transaction amount in PKR and a reference. These processors have their own privacy obligations and data security standards.
• Game software providers: Licensed game providers whose titles appear in the 9999pak game lobby may receive technical data related to game sessions for the purpose of fair play verification and RNG auditing. No personal identity data is shared with game providers beyond what is technically required to run the session.
• Technical infrastructure providers: Hosting, content delivery and platform security services may process limited technical data as part of infrastructure operations. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory compliance: Where required by applicable law, lawful authority or court order, 9999pak may be required to disclose personal data to relevant authorities. We will not volunteer information beyond what is legally required in any such situation.

6Payment Data and Security

Payment data is among the most sensitive information held by 9999pak and it is treated accordingly. All data transmitted between your device and the platform is encrypted in transit. Payment details stored within the platform — such as linked JazzCash or Easypaisa account references — are stored in encrypted form and access is restricted to the specific systems that need it to process transactions.

Full debit and credit card numbers are not stored on 9999pak servers. Card transaction processing is handled by the payment processor, which operates under its own industry-standard security obligations. 9999pak receives only the information needed to confirm a transaction was successful and to match it to your account.

Bank account details submitted for bank transfer withdrawals are stored securely and are used only for the purpose of processing your withdrawal request. They are not shared with any party other than the bank executing the transfer.

If you suspect that your payment details have been compromised in connection with your 9999pak account, you should contact support immediately and change your account password. We will investigate and take appropriate steps to secure your account.

7Cookies and Tracking

9999pak uses cookies and similar technologies to support the function of the platform and to improve the user experience. Cookies are small text files stored on your device when you visit the platform. They do not contain executable code and cannot access other files on your device.

The types of cookies used on 9999pak include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies used to prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and previously used payment methods in the cashier, so you do not have to re-enter them each time.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, where users drop off, how long sessions last. This information is used to improve the platform's design and usability. Analytics data does not identify individual users.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some parts of the platform work. Disabling essential cookies will prevent you from staying logged in during a session.

8Data Retention

9999pak retains your personal data for as long as your account is active. If you close your account or request deletion, your data is not immediately erased — it is held for a further period as required for legal, financial and fraud prevention purposes.

Specifically:

• Transaction records including deposits and withdrawals are retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents are retained for a minimum of five years following account closure.
• Account activity logs are retained for a period sufficient to support dispute resolution — typically two years from the last activity in the relevant period.
• Support correspondence is retained for two years from the date of the interaction.

Once the relevant retention period has passed and there is no outstanding legal, regulatory or dispute-related reason to retain the data, it is securely deleted or anonymised so that it can no longer be associated with your identity.

9Your Data Rights

You have rights over your personal data held by 9999pak. These rights are described below. To exercise any of them, contact the support team at [email protected] with your registered mobile number and a clear description of your request. We will respond within a reasonable timeframe.

10Children's Privacy

9999pak is strictly an adult platform. No person under the age of 18 is permitted to register or use the platform, and we do not knowingly collect personal data from minors. Age verification is conducted as part of the account verification process, and accounts where the holder is found to be under 18 are immediately closed.

If you believe that a minor has registered on the platform or that a minor in your household has accessed the platform, please contact support immediately. Any data collected from an account later identified as belonging to a minor will be deleted as soon as the matter is resolved.

We strongly encourage all account holders to keep their login credentials private and to prevent minors from accessing devices on which the 9999pak platform is used.

11Updates to This Policy

9999pak may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When changes are made, the updated version will be published on this page with a revised date at the top.

Significant changes — such as new categories of data collection or changes to how we share data — will be communicated to registered users through the platform or through the contact details on file. For less significant updates, posting the revised policy on this page constitutes sufficient notice.

Continued use of the platform after a policy update is published constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact support about closing your account.

12Contact Us About Your Data

For any questions, concerns or requests related to this Privacy Policy or to your personal data held by 9999pak, please reach out through the following channel:

Please note that this email is for correspondence only. Do not send sensitive documents such as CNIC scans through email — identity verification documents should be submitted through the secure account verification process within the platform.